1. Who We Are
Karndean Design Flooring ("Karndean", "we", "us", or "our") is the data controller for personal data collected through this website. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable international data protection laws.
2. Data We Collect
We collect the following types of personal data when you use our website or contact us:
- Contact information: name, email address, phone number, and postal address when you submit enquiry forms or request samples
- Professional information: company name, job title, and customer type (homeowner, designer, contractor) when provided
- Project information: project details, location, and product preferences you share with us
- Technical data: IP address, browser type, pages visited, and session duration collected automatically via cookies and analytics tools
- Communications: records of correspondence including emails and form submissions
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and process sample requests
- Connect you with authorised distributors or retailers in your region
- Send you product updates, design inspiration, and installation guides if you have subscribed or provided consent
- Improve our website and understand how visitors use it
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: for marketing communications and cookies where required
- Legitimate interests: for responding to enquiries, improving our services, and website analytics
- Contract performance: to fulfil sample requests and trade transactions
- Legal obligation: where required to comply with applicable laws
5. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Authorised Karndean distributors in your region to respond to location-specific enquiries (with your knowledge)
- Service providers who assist us in operating this website and our business, under data processing agreements
- Regulatory authorities where required by law
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry and sample request data is retained for up to 3 years. Marketing preferences are retained until you withdraw consent. Technical/analytics data is retained for up to 26 months.
7. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data ("right to be forgotten")
- Object to processing based on legitimate interests
- Withdraw consent for marketing communications at any time
- Request data portability
- Lodge a complaint with the Information Commissioner's Office (ICO) in the UK or the relevant supervisory authority in your jurisdiction
8. Cookies
This website uses cookies to enhance user experience and collect anonymous analytics data. Essential cookies are required for website functionality. Analytics and marketing cookies are used only with your consent. You can manage your cookie preferences through your browser settings or our cookie consent tool.
9. International Data Transfers
Karndean operates globally and your data may be processed by our regional teams or partners in countries outside the UK or EU. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions, to protect your personal data.
10. Contact & Complaints
For any data protection enquiries, to exercise your rights, or to raise a concern, please contact our Data Protection team at [email protected]. UK residents can also contact the ICO at ico.org.uk.